Shipping and Return Policy
Delivery Time & Cost
3-5 business days
3-5 business days
Following government advice in relation to COVID-19 issued on 22/03, we are continuing to ship orders since postal services are still operational in Vietnam. Regarding Europe and worldwide, we are working hard to maintain a schedule and will be shipping again mid May latest.
Please note that due to reductions in flights and overall delays to courier services, there may be a delay in the delivery of your order – unfortunately this is beyond our control. We suggest that international orders may take up to 6 weeks to arrive.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Eastland, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Rumania, Slovenia, Slovakia, Spain, Sweden, The Netherlands.
We offer shipping to countries in Asia, Australia, North and South America, Russia and the Middle East. If we do not currently ship to your country, please contact us at firstname.lastname@example.org. We will find a solution to bring you & your Lionheart Skincare product together!
FAST & SAVE
Our logistic partner La Poste handles our shipping. Your Lionheart Skincare product will be in 3-5 business days at your door.
CUSTOM DUTY & TAXES
We greatly appreciate your interest in Lionheart Skincare and want you to have the very best experience. Should you choose to order internationally with us, kindly note that Lionheart Skincare is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We advise international customers to confirm and calculate applicable duties and taxes before purchasing. Please contact us at email@example.com for assistance.
We make every effort to ensure you are happy with your purchase. However, if for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Unfortunately, we cannot offer refunds for used or opened products due to hygiene purposes.
If items are damaged during delivery, please contact us immediately to discuss a refund or exchange at firstname.lastname@example.org